Day 353 – Geniuses
I had an appointment at the Genius Bar today after work to
resolve an issue I’m having with my MacBook Pro. It has not been performing very well lately,
despite my moving a lot of photos and such to flash drives and cleaning up the
hard drive. I brought my computer with
me to work, and then went directly to the Apple Store in Cerritos for my
appointment.
I discovered two things at this visit: 1.) Genius Bar
appointments last 15 minutes regardless of the problem; and 2.) if your problem
takes longer than 15 minutes, they will go ahead and help you AND the next
customer at the same time, making both customers wait for follow up.
I’m not sure there is a better way to accomplish this; Apple
Stores have the best trained staff I’ve ever witnessed, and I imagine I’m not
the first Apple customer to have problems with his computer. To be honest, I’ve had as many problems
(maybe more?) with this computer than I ever did with my PC, but that’s another
blog entry. The end result was that I
was at the Apple store for two-and-a-half hours. I ended up buying an external hard
drive. And I came away with two profiles
on my computer instead of just one, and have a ton of follow up work to do to
clean up the duplicate files that were created in tonight’s efforts.
While this doesn’t sound like a positive experience (which,
in truth, it wasn’t), I am grateful that the young woman (I swear, she was
barely beyond what would be required to avoid child labor issues) was the
Genius that she is. She clearly knew
what she was doing even though my specific computer wasn’t cooperating with
her. She was amazing.
So thank you, Apple, for training your Geniuses so
well. Your products may not be “all
that,” but your people are.
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